Privacy Policy

PRIVACY NOTICE

• Contact information and personal identifier, such as your name, address, email address, telephone numbers and username or social media handle.
• Device identifies such as information about your device like your mac address, IP address or other routine online identifiers.
• Demographic information, such as your age, sex and gender (some which may be protected by applicable law)
• Physical characteristics such as your hair type and color, skin type and eye color.
• Commercial information such as the products or services you have purchased, returned or considered and your product preferences.
• Payment information such as your method of payment and payment card information (including payment card number, expiration date, delivery and billing address.
• Biometric information such as your photo identifications and their authentications (like passwords)
• Online or network activity information. Such as information regarding your website interaction with our website, mobile applications, digital properties and advertisements, information about your browsing and search history on our website which may include but are not limited to your browser type, webpages you visit and other electronic activity.
• Geolocation information such as information that can help identify your physical location (like your GPS coordinates or the approximate location of your mobile device.
• Audio/visual information such as recordings of your voice when you call customer services and images/sounds we record for training purposes.
• Professional or employment related information such as your resume, employment history, education information and professional licensure.
• Health and medical information such as skin care concerns, diagnosis, medical reports and history.
• User content such as your communications with us and any other content you provide (including but not limited to photographs, videos, reviews, articles, survey responses and comments.
• Inferences drawn from or created based on any information identified above.

HOW WE COLLECT THE INFORMATION

• Directly from you such as when you make a purchase on our website, contacts us with a question or complaint, use one of an online mobile applications, create an account on the website, respond to a survey, participate in a contest or promotion, apply for employment or signup to receive marketing communications. From your friends and family members such as when someone sends you a gift card or makes a referral.
• Cookies and automatic collections methods when you visit the website, use one of our mobile application and when you open or click on emails we send you we (and third parties we work with) may automatically collect information from your browser or device using technologies such as cookies, web beacons, pixel tags an similar technologies to collect such as device identifiers and online or other network activity information.
• Through online technologies, such as Wi-Fi technology, when you call and speak to customer services.
• From our social media platforms and network such as Facebook, twitter, Pinterest and Instagram.

HOW WE USE THE INFORMATION

To provide products and services to you such as fulfilling orders and processing payments, assisting with product selection and replenishment and managing current or past purchases.

To communicate with you, including responding to your inquiry and/or complaints and to help you place an order. For marketing and advertising such as to send you marketing and advertising  materials via email, postal mail, text message and to show you advertisement for products and/or services tailored to your interests.

For analytical purposes such as to understand how you use our websites and mobile applications under your preferences.

To operate our business including respond to employment applications, provide quality assurance, conduct research and development to develop new products and services and perform accounting, auditing and other internal business functions.

For legal and security purposes, such as to detect, prevent and prosecute harmful fraudulent or illegal activity, loss prevention, identify and repair bugs on our website or mobile applications and to comply with applicable legal requirements, relevant industry standards. We may also use the information in other ways for which we provide specific notice at the time of collection.

INFORMATION WE SHARE

We may share or may have shared your personal information with:

Our corporate brands and affiliates for a list of brands and affiliates, service providers, we may transfer personal information to service providers who perform services on our behalf based on our instructions. We do not authorize these service providers who perform services on our behalf to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirement.  An example includes but are not limited to processing credit card payments, fulfil orders and to provide our website with application functionality, hosting, analytics, advertising and marketing services.

We also reserve the right to transfer any personal information we have about you in the event we sell or transfer all or portion of our business or assets (including a merger, acquisitions, joint venture, reorganization, divestiture or liquidation), Advertising companies as we work with third party advertising companies to serve advertising on our behalf

Other third parties. In addition, we may disclose personal information about you, if we are required to do so by the law or legal process, to law enforcement authorities or other government officials. When we believe disclosure is necessary or appropriate to prevent physical harm or in connection with an investigation of suspected or actual fraudulent or illegal activity. When disclosure of your personal information is otherwise required or permitted by law or with your consent.

YOUR RIGHT AND CHOICES

Accessing, updating and modifying personal information.

Subject to applicable by law, you may have the right to request access to and receive details about the personal information we maintain on you, update and correct inaccuracies in your personal information and have the personal information deleted  as appropriate. These rights may be limited in some circumstances by local law. We may use steps to verify your identity before granting access or making corrections. You may request access, change or delete your personal information.

EMAIL TEXT MESSAGING PUSH NOTIFICATION GEOLOCATION POSTAL MAIL

You may opt-out of receiving marketing or clientele communications by email just by following the instructions within the emails you receive from us or by contacting us through customer service, if you opt-out, you will no longer receive any marketing or communications from us but we may still send transactional emails relating to purchases or shipment. Same applies to postal mail, text messaging, push notifications and geolocation.

COOKIES, TARGETED ADVERTISING AND ANALYTICS

Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or setting in your browser. We use different types of cookies on our website including performance cookies, functional cookies and targeting cookies. Please note that your opt-out only applies to the browser you use to submit your opt-out, so if you use multiple browsers or devices, you must opt-out on each browser on each device. Your opt-out is enabled using cookies, so once you opt-out, you will need to delete your saved cookies on a device and then opt—out again on that device.

TARGETED ADVERTISING

We work with third party advertising companies to serve advertising for us. These advertising companies may use cookies and other technologies to collect device identifiers, from online or network activity information, commercial information.  We work with third party advertising companies to serve advertisements for us. These advertising companies may use cookies and other technologies to collect device identifiers from online or network activity information, commercial information, or inferences, such as information about the websites you visit over time and the advertisements you click on, in order to deliver advertisements that are targeted to you. You can opt-out of this form of targeted advertising from the companies we work with by changing your Cookie Settings. Please note that even if you opt-out of this form of targeted advertising, you may still see ads from us, but the ads will not be targeted based on behavioral information about you. We also work with third-party platforms, including platforms operated by social networks, such as Google, and Facebook, to show you advertisements or measure the effectiveness of our advertisements. We may convert your email address, telephone number, or other information into a unique value and have these third-party platforms match this unique value with a user on their platform or with other data they may have. This matching enables us to deliver advertisements to you and others on these platforms. You also can request that we refrain from using your personal information in this way by contacting us through customer service requests.

We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms. Third parties that have content or service on our website, such as a social feature, an analytic service, or an advertising network partner, may obtain information about your browsing or usage habits. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and we do not obligate these parties to honor “do-not-track” signals.

We may use analytics services, such as Google Analytics, on our website, our social media pages, or our mobile applications to help us evaluate and analyze how visitors use these platforms. For specific details on how Google collects and uses information on our website, social media pages, or mobile applications, please visit: How Google Uses Data.

INTERNATIONAL TRANSFERS

We may transfer the personal information we have about you to countries other than the country in which the information was originally collected, and your personal information may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence, and your personal information will be subject to applicable foreign laws. When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy.

HOW WE PROTECT INFORMATION

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use.

LINKS TO OTHER WEBSITES

Our website or mobile applications may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content or the privacy practices of said websites.

UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our privacy practices and indicate at the top of the Privacy Policy when it was most recently updated.

HOW TO CONTACT US ADDITIONAL RIGHTS AND DISCLOSURES FOR CALIFORNIA RESIDENTS

We may disclose or may have disclosed your personal information to certain categories of third-parties, as described below.

Category

Disclose to Third Parties

Contact information and personal identifiers we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• fraud detection providers
• law enforcement authorities or other government officials where required or permitted by law

Device Identifier-we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• fraud detection providers
• law enforcement authorities or other government officials where required or permitted by law

Demographic information- we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• fraud detection providers
• law enforcement authorities or other government officials where required or permitted by law

Physical characteristics- we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• fraud detection providers
• law enforcement authorities or other government officials where required or permitted by law

Commercial information- we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• fraud detection providers
• law enforcement authorities or other government officials where required or permitted by law

Payment information- we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• fraud detection providers
• law enforcement authorities or other government officials where required or permitted by law

Identity verification information- we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• fraud detection providers
• law enforcement authorities or other government officials where required or permitted by law

Online or network activity information- we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• fraud detection providers
• law enforcement authorities or other government officials where required or permitted by law

Geolocation information -we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• fraud detection providers
• law enforcement authorities or other government officials where required or permitted by law

Audio and visual information- we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• law enforcement authorities or other government officials where required or permitted by law

Professional or employment related information- we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• law enforcement authorities or other government officials where required or permitted by law

Health and medical information- we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• law enforcement authorities or other government officials where required or permitted by law

User Content -we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• law enforcement authorities or other government officials where required or permitted by law

Inferences-we may disclose or may have disclosed this information to:

• our corporate brands and affiliates
• service providers
• law enforcement authorities or other government officials where required or permitted by law

These disclosures take place for the following business or commercial purposes:

• To audit our interactions with you to ensure compliance with applicable law and to measure the effectiveness of our products, services, and advertisements.
• To detect, prevent, and prosecute harmful, fraudulent, or illegal activity.
• To identify and repair bugs on our website or mobile applications.
• To provide services, such as customer service, order fulfillment, and payment processing, which we either conduct or engage service providers to conduct on our behalf.
• For research and development.
• To further our business goals, including to advertise our products and services; and
• For quality assurance.

Sale of Personal Information

We do not sell your personal information for monetary consideration. However, California law may characterize our sharing of personal information with companies that provide services to us, such as companies that help us to market or advertise our products and services to you, as “sales”. We may “sell” or may have “sold” the following categories of personal information for valuable consideration to the third parties listed below:

Category

Sold to Third Parties

• Device identifiers
• Online or network activity information
• Commercial information
• Inferences

We may sell or may have sold this information to:

• Advertising companies

We do not have actual knowledge that we sell the personal information of minors less than 17 years of age.

Financial Incentive

We may offer you various financial incentives such as discounts and special offers when you provide us with contact information and identifiers such as your name and email address. When you sign-up for our email list or other discounts and special offer, you opt-in to a financial incentive. You may withdraw from a financial incentive at any time by opting out from our email or closing your account. Generally, we do not assign monetary or other value to personal information, however, California law requires that we assign such value in the context of financial incentives. In such context, the value of the personal information is related to the estimated cost of providing the relevant financial incentive(s) for which the information was collected.

California Privacy Rights

You have the right to request, twice in a 12 month period, that we disclose to you the personal information we have collected, used, disclosed, and sold about you during the past 12 months. In addition, you have the right to request that we delete the personal information we have collected from you (subject to certain exceptions).

You can exercise your rights by submitting a request through our customer service.  Before processing your request, we will take reasonable steps to verify your identity, which will include verifying that the email address from which you submit the request matches the email address we maintain on file for you. In order to ensure you are the owner of the email address, you must respond to a confirmation email that we will send to such email address. In some cases, we may ask that you provide additional information in order to verify your identity.

You may also designate an authorized agent to make a request on your behalf. The authorized agent may submit the request through our customer service and will be required to provide proof that they have been authorized to act on your behalf. If the authorized agent does not provide such proof, you will be required to confirm your identity and the authenticity of the request.